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Where's my order? Please allow 1-3 business days for Ground orders to process. Please see our shipping page for transit times. Orders cannot be changed or cancelled once placed.

Returns must be made within 30 days of delivery. To start a return click here.
Please allow 7-14 days after return delivery for your refund to be processed. Clearance items are final sale (items ending in $.x5).

No. Once an order is placed it cannot be changed or cancelled. 

Examine your order immediately upon delivery. We will refund or reship (if available) any damaged merchandise , notify us within 48 hours of delivery.

With our collection of products, such as large stoneware vases and 44- 57" stems we have incurred additional UPS charges for length and weight. These exceptional charges are in addition to regular UPS shipping charges. With UPS raising their rates and adding additional charges, we had to raise our rates as well.

Nothing. There is no difference, they are just different descriptors for the same product.

Products suitable for outdoor use will be indicated in the product description. However, we cannot guarantee the longevity of the color for products used outdoors. Artificial plants intended for outdoor use last  approximately 3-5 years under moderate sun exposure. For southern states with intense sunlight 1-2 years. To further longevity, we recommend using an additional UV protectant spray.

A general rule of thumb is the vase should be 1/3 to 1/2 the size of your stems. For example, a 40" stem will look best in a 12" to 20" vase. These are just suggestions; have fun with your floral designs.

All product that has a back in stock notification should be back in stock within 3-4 months and all customers on the waitlist will be emailed.

Yes, We only ship internationally to Canada. Delivery can take an estimated 5-10 business days via Landmark Global.
AK and HI 15- 30 business days. Guam, Puerto Rico & Virgin Islands up to 45 days.

Yes! We honor sales promotions within 7 days of sale date on full-price in stock items, with no previous offers applied. We match product pricing on exact items, discounts will not apply.

Minimum order subtotals will apply per promotion. Discounts are not valid on Gift Cards, pre-made flower arrangements or potted plants. Discounts may not be combined with other offers or coupons. Coupons have no cash value and cannot be applied to previous purchases. Some exclusions other may apply. Sign up for our emails to be notified of promotions and discounts.

First time discount is NOT automatically applied. Once you have signed up to receive our emails your first email will include a one-time promo code to be used on your first order. Depending on your email provider please allow a couple of hours to deliver.

To sign up for an account click here.
If you already have an account, please submit your resale certificate with your request. Please allow 2-3 business day s to process.

For press inquiries, please contact us here. For affiliates and influencers, please join our affiliate program here to start earning commission.

To purchase a gift card please click here. Gift cards can be sent directly to the recipient or scheduled for delivery at a certain day/time.

Read about our sustainability efforts.